Frequently Asked Questions

Library materials can be requested and set aside for you at the library location of your choice.  If you would like to request a title owned by the Library, search for the specific title you want to borrow in the online catalog and click the "Place Hold" button next to that title.  If you are not already logged into the catalog, you will be asked for your library card barcode and PIN to place the hold.  After entering this information, you will be prompted to choose a library location where you want the item sent.  If all copies are checked out, you will be added to the list of people waiting.  Depending on the notification preferences set in your account, a notification will be sent to you via email, text message, or computer-generated phone call when the material is available for pick-up.

Your library card barcode and PIN give you access to computers, online databases, and your library account information. PINs can be assigned when you register for a new card or by asking library staff. If you have an email address in your library record, you can request a new PIN by selecting "Reset my PIN/Password" on the My Account login screen and entering your library card number. If you do not have an email address associated with your account, you should contact your local library and speak with a staff member to set a new PIN. If you want to change your PIN, you can do so by logging in to My Account, selecting the menu option next to your name, and choosing "My Account". Then, in the "Account Settings" section, select the "Reset Pin/Password" option. If you do not remember what your PIN might be, staff will often assign you a PIN that is the last four digits of your phone number.

You can pay a library fee online through our library catalog: My Account: Fees. For detailed instructions, visit our Pay Library Bills page.

You can update your phone number and email address by logging into your account in the catalog, then choosing the "Your Account" option in the menu select next to your name. In Your Account, open up "Account Settings" and choose "Contact Information". There you will be able to update your phone number and/or your email address. This information can also be updated by visiting or calling any of our libraries, or by emailing the Library. Include in your email your first and last name, your library card number, and your new phone number and/or email address. Changes to your physical address must be made in person at a library.

Email notices for catalog items are sent from sirsi@magellan.sirsi.net. Please add this address to your contacts to ensure that you will receive your notices. All notices or automated calls from the Library are courtesy reminders only. You may want to check your account ahead of time to avoid unforeseen circumstances such as an email failure. You may also want to check your junk folder for missed emails.

The Anoka County Library does not administer or proctor student tests and exams.

Faxing services are not available at Anoka County Library.