Careers
Become a 911 PUBLIC SAFETY TELECOMMUNICATOR. It's not just a CAREER, it's a CALLING!
9-1-1 Public Safety Telecommunicator (9-1-1 Dispatcher)
Working as a 9-1-1 Public Safety Telecommunicator is more than just a job; it is a challenging and rewarding career that allows you to work with the latest technology, dedicated people, and the personal satisfaction that you make a difference in people’s lives. Candidates must be willing to work full-time in an exciting 24/7 environment. Employees are required to work all shifts, which include days, evenings, overnights, weekends and holidays.
Being a 9-1-1 Public Safety Telecommunicator can be a very rewarding and fulfilling profession. It requires both physical skills and mental abilities. A public safety telecommunicator must be able to make decisions and act on them with limited time and information in situations where there is an element of danger. A public safety telecommunicator must be able to deal with people in a variety of emotional states, while remaining calm and professional. Rigorous entry standards are absolutely necessary to ensure that public safety telecommunicators are able to meet the physical and mental demands of the job.
Interested in working in the Emergency Communications Center? Employees start as public safety telecommunicators, answering 9-1-1 and non-emergency calls and providing general assistance to officers. The county hires public safety telecommunicators three to four times a year. The initial call taker training program is made up of orientation and six training phases. Orientation is in a classroom setting for approximately three (3) weeks. Trainees will then take live phone calls for two weeks in a controlled environment. The remaining training phases will be completed with an assigned communications training officer (CTO) in the Dispatch Center.
Completion of the initial call taker training program takes twelve to eighteen weeks with continued training throughout the first two years. The continued training consists of Information channel, Law Enforcement channel and Fire channel. Continued ongoing training is provided for all ACECC employees.
Join Our Team!
Positions are available from entry-level Public Safety Telecommunicators to experienced Public Safety Telecommunicators. Learn about eligibility, preferred qualifications, hiring process, shifts and schedule, training, work environment and benefits from our Join Our Team Brochure.